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Service Design Day 2024 Conference

Service Design Day 2024

In a complex world, simplicity matters. 

May 31, 2024

Cinamon Tallinn T1 IMAX

Speakers

Gain diverse perspectives from international experts

Connect with specialists in your industry to forge lasting connections.

Attend an event with a proven track record spanning 6 years

Welcome to Service Design Day 2024!

In today’s era of endless information, possibilities, and regulations, simplification becomes crucial.

Service Design Day will explore how to make complex things easier to understand and organize. Real-life examples from businesses and governments will show how simplifying processes can benefit everyone.

Come and join to build better services in the future.

Program

8:45

Doors open

Welcome coffee and networking

Registration area

9:15

Opening words

In a complex world, simplicity matters

Jana Kukk (Co-founder at Rethink and Senior Lecturer at Taltech), Margus Veimann (Service Designer at National Library of Estonia)

9:30

Service design transformation - from zero to hero

Margus Simson 

Komerční banka, Chief Digital Officer, Member of the Board

10:10

Making the invisible visible

Sayali Bharambe

Deutsche Telekom, Experience Designer

10:45

Coffee break

Coffee, tea and snacks 

Registration area

11:15

Customer experience and service design thrive in a culture of caring - How to build a company culture where employee experience fuels customer satisfaction

Ulla Jones

Posti Group, Program Director

11:45

Friction, feelings and fiction

Keynote speaker Lisa Lindström

EY Global, Global Innovation and Experience Design Leader & Partner EY Doberman

12:30

Panel discussion

Business value of design

Lisa Lindström and Ulla Jones, moderated by Jakub Legat

12:50

Closing words

Jana Kukk

Co-founder at Rethink and Senior Lecturer at Taltech

13:00

Lunch

Networking

Registration area

Service Design Day is brought to you by

Tallinn University of Technology (TalTech) is the flagship in engineering and IT science and education in Estonia, providing higher education at all levels in engineering and technology, information technology, economics, science, and maritime.

The National Library is an information and competence center for all of Estonia, which ensures access to both digital and physical information and cultural heritage for all Estonian residents.

EY Estonia purpose is to build a better working world. The insights and quality services EY provides help build trust and confidence in the capital markets and in economies the world over.

Rethink is one of the leading strategic design agencies in Estonia, founded in 2019. Rethink's mission is to find simple solutions to complex problems. Rethink specializes in developing research-based, customer-centric digital solutions.

Come and celebrate International 
Service Design Day! 

Come celebrate International Service Design Day. It’s for everyone seeking to expand their knowledge and learn how to apply service design principles to develop sustainable services and products.

Become a part of an inspiring and practical experience.

Get in touch

Location